When you try to use the Zune software to connect with Windows Phone 7, you might experience one or more of the following symptoms:
- Your computer doesn’t detect your phone.
- The Zune software doesn’t open when your phone is connected to your computer.
- The Zune software doesn’t detect your phone.
You could try resolving the issue by one of this obvious steps:
- Check your USB connection
- Restart your computer
- Unlock your phone
- Update your driver
If either of these steps do not resolve the issue, you could use Microsoft Support’s Fix it utility for this specific issue. Click the following link to open the Microsoft Fix It tool. Then, click Run in the File Download dialog box and follow the steps in the wizard.
Fix this problem
Microsoft Fix it 30005