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Fix for “Aw Snap” Error in Google Chrome [Reader Recommendation]

by | Thursday, 04th Sep 2008 | 31 Comments | Share

Update: The Symantec Forum has a fix for the issue with a minor registry change, this will mean that you can use both Google Chrome as well as Symantec Endpoint Client.

One of our readers sent in a email where Google Chrome installed properly on his system, but while loading the site, there was the browser threw a error Aw Snap, something went wrong.

On researching the issue we found it to be a problem with Symantec Endpoint Client, the solution would be to disable Symantec first and run Google Chrome. It is not advisable to uninstall the anti virus software though and you should wait till either Google or Symantec releases a patch for it.

For more discussion on this error you can visit the article on Google Groups which details about this error and another which discusses another error which can be caused by the same issue. You can also find solutions for other problems with Google Chrome by visiting the error threads for Google Chrome.

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I am the editor-in-chief and owner of Techie Buzz. I love coding and have contributed to several open source projects in the past. You can know more about me and my projects by visiting my Personal Website.I am also a social networking enthusiast and can be found active on twitter, you can follow Keith on twitter @keithdsouza. You can click on my name to visit my Google+ profile.

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  1. msx on May 25th, 2009 at 9:37 pm #

    maybe he typed about:crash

    this causes the error to occur.

    not kidding!

  2. raaz-NTR on January 25th, 2010 at 1:16 pm #

    Folks i have found a True Solution which definetly works…

    jus re-install chrome and go to settings>options>under the bonnet tab>change font and language settings

    jus change the fonts to arial or to any other font u know really..and change encoding to UTF-8 and save and close jus refresh your browser sure it i'll works..

    i have read so many replies regarding font misplacing so i have tried this becoz my windows fonts are changed and from then my chrome wont worked so i tried it tofay now My chrome is working fine…njoii dudess

    • ganekann632 on February 8th, 2010 at 2:23 am #

      my windows fonts shrunk suudenly and chrome doesn't work. Hope this trick will do for me

    • esekki58 on February 27th, 2010 at 5:03 am #

      thanks a lot. i changed the fonts to arial and now chrome works just fine. strange but true.

    • rohit thathal on March 7th, 2010 at 2:03 am #

      thanx raaz NTR for ur valuable solution to this prob

      m really very happy and appericiate ur work

      thanx

      bye take care

      • raazNTR on March 18th, 2010 at 6:27 pm #

        my pleasure..

        • Prabhanjan on May 5th, 2010 at 8:54 am #

          Hey guys this solution works…. dont simply waste ur time by installing symantec or some other anti spyware or anti malware… and thanx for the solution

          • Snow on September 17th, 2010 at 11:37 am #

            No, this doesn’t work. In fact, Chrome is installed with these settings, at least on Macs.

    • Leske on May 8th, 2010 at 11:49 pm #

      FINALLY something that works! Thank you so much. I got the dreaded "Aw, snap" everytime I tried to open my gmail account. After reinstalling the flash player, Java and shockwave plugin I still got this message. I didn't uninstall chrome, but changed my language settings as described above. Amazingly, it worked!

    • Alap on July 6th, 2010 at 4:30 am #

      Awesome!!! Your Solution Worked 100%!!!!

      Congrats Genius

    • poloman on August 24th, 2010 at 10:13 pm #

      Thanks for posting this solution. Can’t believe it but it worked for me too. I also un-installed and re-installed just sure before I did these changes and Chrome didn’t start working until I changed the font.

    • Clarissa on December 11th, 2010 at 4:03 pm #

      I tried this too, and it didn’t work for me.. I give up. Staying with firefox from now on. :-(

      • Clarissa on December 11th, 2010 at 4:12 pm #

        OMG Wait I am back in chrome.. THANKS for posting.. I changes my fonts over to arial too and I am back.. .

    • Angela on January 4th, 2011 at 1:22 am #

      Wow, weirdly this also worked for me! I was so frustrated, having spent days of crashing and freezing up, and not being able to open multiple tabs. I had tried to uninstall and reinstall, make a new user profile, etc., and still continued to have the same problems, and feeling like I tried everything, I went ahead and tried this, and it fixed it!

      • Angela on January 4th, 2011 at 7:03 pm #

        Well, it looks like I may have spoken to soon. I tested it for awhile before posting, and it seemed to be working fine, but in the past day since then, some websites are still having a problem :(

    • Pedro on January 5th, 2011 at 10:29 am #

      Hi,

      thank you very much for help. It solves my problems also with IRON SRWARE web browser.
      I found this problem when I have generated OS image for XP Embedded.
      Usualy there are a few default fonts included in embedded image.
      Chrome/Iron definitely don’t work before you change font and coding setting properly.

    • Hellboy on January 16th, 2011 at 3:26 am #

      Hey. Great soultion,man.U rock !!!

    • grant on January 23rd, 2011 at 11:50 pm #

      YUP worked for me! changed alot of thing before this FINALY worked! Changed fonts to Ariel

    • Allen22 on February 13th, 2011 at 6:19 pm #

      This worked, many thanks. Had a week of 3 separate computer problems, lost mobile internet, then thought needed to install new operating system, due to a bad image error, all ok now. Was sick of Aw Snap, used to have to restart computer after about 15 minutes due to freezing.

    • WALLY on March 6th, 2011 at 10:53 am #

      THANKS VERY MUCH!!!
      i DID IT AND IT WORKS IN WINDOWS 7 64 BITS

    • WALLY on March 6th, 2011 at 10:56 am #

      Thanks raaz-NTR..it works perfect now.
      I did it in windows 7 64 bits and was the solution at the end.

    • martin on January 19th, 2012 at 3:36 am #

      when i do this step i click setting then option its shows aw snap.. :((

  3. David on June 27th, 2010 at 11:30 am #

    Hmm, I tried this solutions but unfortunately, it's now working for me. Tried changing fonts to aria, then verdana, no luck, aww snap message on e-v-e-r-y site I try to load, google, gmail, anything. I did change to UTF-8 as recommended, and tried every other western setting.

    Any help?? Thanks!

  4. David on June 27th, 2010 at 11:31 am #

    Darn – I meant to type "NOT" working for me, and mis-typed now working! oops! I meant to say this is NOT working… thanks!

  5. Anil on August 22nd, 2010 at 1:18 pm #

    Hi All,

    I am also facing the AW Snap error with my google chrome… But interestingly i don’t have symantec software in my Laptop. I’m using Avast, I have tried disabling it..but no joy. Tried uninstalling and reinstalling Chrome – No joy, Deleted Chrome folder and reinstalled it – still same…
    So, i think its not only an issue with Symantec but some thing else as i don’t have any software related to Symantec..

  6. SuperUser on October 1st, 2010 at 9:52 am #

    All the below fixes did not work at all. I managed to fix the problem however by re-installing XP SP3 on my computer – now chrome works as well as it ever did. (apart from still crashing when on images search)
    I’d love to know what program updated overnight and destroyed it though.Things seem to be pointing at adobe update manager????

  7. ODAY on October 13th, 2010 at 2:07 am #

    In my case…Aw Snap occurred because | removed some fonts… After recover them it continues working fine!!!!
    Hope this help

    • Jeswa on August 15th, 2011 at 12:26 pm #

      This worked for me, reset my custom font to Arial. Thanks!