Microsoft Says Use Google Chrome for Problems with Hotmail
By on August 10th, 2010

hotmail-logo Earlier today, it was reported that Microsoft has recommended some strange advice for users of the newly upgraded Hotmail (Windows Live Mail) service. Just last week, Microsoft finished rolling out a new user interface design to their 350 million users. Some have claimed that many of the new design features are due to the popularity of Google’s Gmail service.

According to MS, the new Hotmail UI (User Interface) is supported on the following web browsers:

• Internet Explorer 6.0+ on Windows
• Internet Explorer 6.x
• Internet Explorer 7.x
• Internet Explorer 8.x (Standards mode)
• Firefox 3.0+ on Windows and Macintosh
• Safari 4.0+ on Windows and Macintosh
• Chrome on Windows latest major version

Since the roll-out, the Hotmail forums have been alive with complaints about the new UI. This is the odd suggestion that’s been reported by The Register:

Some customers have indicated that if they use Google Chrome to view their Hotmail account they no longer encounter this problem

I guess I’d have to tag this post with WTF, because I can’t believe that anyone working for MS would ever have said that. I did a fairly extensive search of the forums and I was not able to find that advice. However, I did find dozens of posts that had been removedby the moderators. It’s possible they’ve removed that suggestion.

One thing for certain is that Microsoft should have followed the great example that Gmail introduced when they upgraded their own user interfaces. There has always been a link to take people back to an older UI, just in case they run into problems.

Microsoft still seems to be using it’s released products for beta testing and many Hotmail users are angry that they’ve been chosen as the guinea pigs. By the way, I just tried out the new Hotmail, and it worked fine for me … but I was using Google Chrome.

If you have your own tips on using Hotmail or it’s problems, be sure to comment below or email me.


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Author: Clif Sipe Google Profile for Clif Sipe
Promoting Freeware and Free information since 2004. Owner of FreewareWiki.com with over 2000 pages of freebies. Please subscribe to my Google Feed or follow me on Twitter @clifnotes.

Clif Sipe has written and can be contacted at clif@techie-buzz.com.

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