I use multiple programs to track the stats of my blog but due to some reasons they do no match at all. That is the first reason I use multiple tracking softwares. The biggest problem is that all of these use their own proprietary way of tracking users which is quite annoying. Just like many other tools webmasters use why can’t they have a standard in place?
Talking about tracking softwares I use Google Analytics, PMetrics and Reinvigorate to track my stats across the day. I liked PMetrics the most since it provided with a lot of options including active feed readers, a dashboard that summarized much better than Google Analytics and a simpler interface than Google Analytics.
I was even planning to go paid with PMetrics but eventually the lack of them managing things dissolved the plan.
The biggest problem with PMetrics is that they do not intimate users at least not the free users that they have some problems with their tracking. The first problem was when Performancing as it was then known completely stopped their metrics program without intimating users.
They then announced that they launched the metrics again as PMetrics. As I was really amazed by their metrics program I joined back again, this time everything ran smooth but again I had a problem few weeks ago where their stats was not working at all. The program not working is not what I had an issue about, the fact that they never intimated users about it was the problem.
The final nail in the coffin came when they started moving servers either late yesterday or early today. I logged into their system early this morning and saw a message that they would be able to get the system back by 12PM PST. I logged into the system again at around 4PM EST and saw a message that they would be back around 6PM PST.
It’s almost 12AM EST now and their message still shows that they will be back around 6PM EST, now they didn’t put the exact date this 6PM is going to come I believe it’s going to be a long time more.
The reason I am miffed of is not because they are down, but because they don’t even have the courtesy to tell users that they are not going to track their websites for a short or long (or how long or what they are planning to do) period of time? If they are moving servers and have their entire site down do they only use on server to track all the users?
If they eventually plan to convert free users like me to paid users they need to have some plan in process on giving users the support at the minimal. There is no argument that their service was better than Google Analytics, at least for me and that is the reason I decided to go paid in the first place. They were also the same company that created ScribeFire a popular extension to blog from within Firefox and look at its state now.
Would you trust a site that only has one server to track users and pay them money however small it may be to track your site? The biggest thing is that they are simply annoying when they do not tell users about problems they have. This is just like Dream Host, just that people working there have bigger egos and no respect for those who are using them.
Never rely on a single service to track the statistic for your website, whether it’s free or paid it does not matter you need to have an alternative at all times. Use multiple programs so that if one fails you can rely on the other one.
Just like you need to backup your files to make sure that you can always get them back you also need to have multiple analytic services to track your blog. This will ensure that you do not have to worry if one program fails.
If you keep relying on a single statistical program you would be at the dead end like most users who only use PMetrics to track their websites.