RIM Service Outage Frustrates Blackberry Users Worldwide

Research In Motion announced on it’s website today, that they are continuing to struggle with intermittent service outages. Problems began for the ailing company on Monday in Europe and have continued to spread to the U.S. and Canada today.

Blackberry Down

There is a link on their main page to the service updates. Below, you can see quoted from their website what has been announced up to the time of this article.

BlackBerry Service Update

Wednesday 12th October 9:45 (GMT-5)
BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning. We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.

Wednesday 12th October 12:00 (GMT+1)
We know that many of you are still experiencing service problems. The resolution of this service issue is our Number One priority right now and we are working night and day to restore all BlackBerry services to normal levels. We will continue to keep this page updated.

Tuesday 11th October – 21:30 (GMT+1)
The messaging and browsing delays that some of you are still experiencing were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We sincerely apologise for the inconvenience caused to many of you and we will continue to keep you informed.

Tuesday 11th October – 16:00 (GMT+1)
Some of you are experiencing messaging and browsing delays. We are working to restore normal service as quickly as possible and we apologise for any inconvenience this has caused.

Monday 10th October – 20:46 (GMT+1)
Our sincere apologies to all of you affected by today’s BlackBerry service issues.

Monday 10th October – 15:00 (GMT+1)
We are currently working to resolve an issue impacting some of our BlackBerry customers in the Europe, Middle East and Africa region. In the meantime, we apologise to you for any inconvenience, and thank you for your patience.

It appears that problems began in North America sometime late Tuesday night. One of the Project Managers at my company experienced the problem this morning. Phone calls were coming through to his phone, but he could not browse the web or get email.

Frustrations like this are the last thing RIM needs right now. The iPhone and Android phones have almost wiped the Blackberry out of existence. According to a Business Week article, “RIM, based in Waterloo, Ontario, fell 1.8 percent to $23.97 at 10:48 a.m. New York time. Before today, the stock had dropped 58 percent this year.” A failure like this could prove to be a fatal blow if they don’t get this resolved soon. ┬áThere have been calls for a change of leadership in the RIM organization. It is hard to blame leadership for hardware failure, however, stack this on top of all the other challenges they face and it can’t help.

Are you a Blackberry user? If so, how has this affected you and will it affect your future purchasing decisions?

Published by

Darrin Jenkins

Darrin is an IT manager for a large electrical contractor in Louisville KY. He is married and has 3 kids. He loves helping people with their technology needs. He runs a blog called Say Geek!

  • frustrated BB user

    The CEO obviously needs to GO! The problems occurred under his watch. He’s responsible for them. It only makes sense!!

    • Thanks for reading us! It is a real shame this is happening. I hope that RIM can turn it around soon.