PayPal India has built quite a reputation for pulling nasty surprises out of the blue. Three days back, they suspended indefinitely ^[1] electronic withdrawal services or direct deposits in India. The good news is that something changed, and PayPal has re-enabled the crucial electronic withdrawal services.

As always, PayPal’s official announcement ^[2] offers little explanation and simply apologizes for any inconvenience. “We want you to know that our customers are our #1 priority and we are working non-stop to improve our service to you”, wrote Dickson Seow from PayPal’s Corporate Communications team. The previously announced $5 refund for cheque withdrawals will also be continued for Indian users.

Needless to say, these out of the blue jolts ^[3] have seriously damaged PayPal’s reputation. It’s hard to imagine PayPal being happy with the current situation either. Although we don’t know what caused the latest flip-flop, I will be surprised if the Indian government and regulatory bodies didn’t have a hand to play.