PayPal India has built quite a reputation for pulling nasty surprises out of the blue. Three days back, they suspended indefinitely electronic withdrawal services or direct deposits in India. The good news is that something changed, and PayPal has re-enabled the crucial electronic withdrawal services.
As always, PayPal’s official announcement offers little explanation and simply apologizes for any inconvenience. “We want you to know that our customers are our #1 priority and we are working non-stop to improve our service to you”, wrote Dickson Seow from PayPal’s Corporate Communications team. The previously announced $5 refund for cheque withdrawals will also be continued for Indian users.
Needless to say, these out of the blue jolts have seriously damaged PayPal’s reputation. It’s hard to imagine PayPal being happy with the current situation either. Although we don’t know what caused the latest flip-flop, I will be surprised if the Indian government and regulatory bodies didn’t have a hand to play.