NewEgg Ships Fake Intel Processors – Updated
By on March 8th, 2010

It seems like some people who bought the Core i7-920 CPUs from NewEgg recently have gotten a bad bargain. NewEgg somehow got hold of 300 fake processors when it bought 2000 pieces from the D&H Distribution company. The packaging passes as real at first glance but a closer look including a instructional manual filled with blank pages tells the real story.

When Vincent Waller of Oregon received the fake unit, he shared the images on a tech forum warning others of the issue. NewEgg has apparently apologized to him and sent out a new unit, which hopefully will be more real. NewEgg did issue a public statement about the confusion and said

Newegg is aware of a shipping error that occurred with certain recent orders of the Intel Core i7-920 CPU. After investigating the issue internally it appears one of our long term partners mistakenly shipped a small number of demo boxes instead of functional units. Our customer service team has already begun proactively reaching out to the affected customers. In line with our commitment to ensure total customer satisfaction, we are doing everything in our power to resolve the issue as soon as possible and with the least amount of inconvenience to our customers.

However, its hard to believe that 300 demo pieces made their way into the inventory without anybody noticing it. Quality Assurance somebody?? Another reason why NewEgg’s story seems to lack credibility is that Intel is calling them fake products instead of  being demo pieces. Who knows what the truth of the matter is but this definitely gives NewEgg a big bad stain of negative publicity.

Update: NewEgg has sent an email to Hardocp, the original source of the news, explaining that the units were infact demo units and D&H was not the vendor. The complete text of the email can be read here. The misinformation originated somewhere from within the source that supplied NewEgg with the initial information. It seems like NewEgg has finally come clean with the issue.

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Author: Tehseen Baweja
Tehseen likes to write about Internet tools that make life easier. Check out his blog at Ijaar.com for more good stuff or follow him on Twitter @tehseenbaweja

Tehseen Baweja has written and can be contacted at tehseen@techie-buzz.com.
  • http://www.netage.co.za G Web | Google Talk

    That is a Public Relations nightmare! If NewEgg replaces the fake processors it will be a sign of good faith and they can get some mileage out of it, but if it turns out they were involved in some underhanded business it could really dent their online reputation.

  • http://www.nooksurfer.com NookSurfer

    Good to see that at least they’re offering RMA’S

 
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