India is popular for its call centers and no matter how crappy the Indian-American accent is it gets the job done. However, now, Indian call centers are doing more than getting the job done. They are reverse engineering their jobs to their personal advantage and this forms an excellent ground to run call-centre scams.
Consider this scenario. A person from India calls you telling that he is from Microsoft and quotes your correct address, phone number and name. Next, he goes on to say that Microsoft has released a fix for some problem and you need to download certain “Windows Event Viewer” software. This software is either a backdoor or, after this sequence, you are asked to pay up £185. Has this ever happened to you?
The Guardian is investigating into this and has figured out that the call center in question is located in Kolkata and has connections with a person from Kota in Rajasthan.
Microsoft has obviously denied making any such calls and having any tie-ups with any such call centers. The age group, which falls victim to this generally, includes the elderly and those people who are not involved and updated about such scams. More information will be revealed as the investigation proceeds.