Missing/Deleted Emails and Contacts in Gmail?

Update: Statement from Google at bottom of the post

If you logged into and are missing some emails and contacts in it, don’t panic, your account is not hacked. The missing emails and contacts issues is actually Google’s fault and they are currently working on fixing the issue.

Email Deleted

According to reports from Huffington Post and The Next Web, Gmail users have been reporting about deleted emails and contacts from their Gmail accounts. The issue seems to be widespread with users reporting it on forums.

According to some reports, over 500,000 users have been affected with this problem and several more users are currently seeing the same. Google has been working on the issues since the past 3 hours and have posted updates on their app status dashboard. The first message was posted at around 3PM Eastern time with the latest message being posted at 5:44 PM Eastern with no fix in place.

5:44 PM

Our team is continuing to investigate this issue. We will provide an update by February 27, 2011 7:44:00 PM UTC-5 with more information about this problem. Thank you for your patience.

For those Gmail users reporting missing messages, our engineers are working to restore them as soon as possible.

4:20 PM

Our team is continuing to investigate this issue. We will provide an update by February 27, 2011 5:20:00 PM UTC-5 with more information about this problem. Thank you for your patience.

This issue affects less than .29% of the Google Mail userbase.

3:09 PM

We’re investigating reports of an issue with Google Mail. We will provide more information shortly.

Gmail is currently one of the largest email providers in the world and this is not the first time they have faced an issue. However, Gmail has not been alone as recently there were similar problems with Hotmail too where users suddenly lost their email messages.

Currently Google says that they will provide further updates in the next two hours on whether or not this problem is fixed. So if you are missing some emails or contacts, please wait until the next Google update is available. We have contacted Google for a statement about this issue and will update once we have more information.

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Update: Google spokesperson Jessica Kositz responded and here is the statement from Google:

Today a very small number users are having difficulty accessing their Gmail accounts, and in some cases once they’re in, trouble viewing emails. This is affecting less than .08% of our Gmail user base, and we’ve already fixed the problem for some individuals. Our engineers are working as quickly as possible and we hope to have everything back to normal soon. We’re very sorry for the inconvenience to our customers.

Update 2: Google just responded back with more updates

We now have a better understanding of the impact of this issue, and we have lowered our estimate of the number of affected Gmail users from 0.08% to 0.02%. We have restored access for a third of those affected. The remaining 0.013% of accounts are being restored on an ongoing basis, and we expect the issue to be resolved for everyone within 12 hours. We’re very sorry for the inconvenience caused.

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Keith Dsouza

I am the editor-in-chief and owner of Techie Buzz. I love coding and have contributed to several open source projects in the past. You can know more about me and my projects by visiting my Personal Website.I am also a social networking enthusiast and can be found active on twitter, you can follow Keith on twitter @keithdsouza. You can click on my name to visit my Google+ profile.

  • Mark Anderson

    Over the past 5 months we have lost several contacts from our free Gmail account. It appears to be random, but we notice that some of our contacts disappear on a regular basis? The data we put into these contacts is valuable to us and once lost, we have not way to restore it. Would Google Apps for small business be better and more reliable? Is this problem being resolved with Google?