Gmail Email Deletion Blamed on New Software Update
By on March 1st, 2011

If you have been following the recent news, Google had a major outage where emails were being deleted for certain users. Google did acknowledge that the problem was affecting around 0.02% of their users and have been continuing to work on fixing those issues.

Google has now posted an update on their official blog explaining what exactly went wrong. According to the updates, Google basically rolled out a new software update to their storage software which caused an unexpected bug. This bug affected around 0.2% of users.

The bug was quickly spotted by them which led them to perform a rollback to the earlier version of the software. Google is still continuing to fix the problem and even though they have multiple backups of user emails, most of it was corrupted by this bug. Google is now reportedly restoring these emails from tape backups, which have remained offline and not been affected by this bug.

However, users who were hit by this bug will not receive emails sent to them between 6:00 PM PST on February 27 and 2:00 PM PST on February 28. So if something important was sent during this period then the email sender will have to send it again to you.

Rest assured, outages such as these are not acceptable and it was really bad on Google’s part to roll out software which could cause such a problem. Though I love using Gmail, I would certainly not be happy if my emails are not delivered or if someone cannot send me an email.

Hopefully we will not see such problems in future again. If you have been affected by this problem, you can check the Apps status page for updates on the issue.

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Author: Keith Dsouza Google Profile for Keith Dsouza
I am the editor-in-chief and owner of Techie Buzz. I love coding and have contributed to several open source projects in the past. You can know more about me and my projects by visiting my Personal Website. I am also a social networking enthusiast and can be found active on twitter, you can follow Keith on twitter @keithdsouza. You can click on my name to visit my Google+ profile.

Keith Dsouza has written and can be contacted at keith@techie-buzz.com.

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