FreshDesk-Customer-Support

FreshDesk’s first State of Customer Support report highlights the growth of Facebook and Twitter at the expense of email and phone for registering complaints.

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Amazon India has launched with more than 7 million books and over 12 thousand movies and TV shows. The Seattle based ecommerce giant has signed up a hundred vendors already, and is looking to signup more. What does the entry of Amazon mean for existing players?

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Gmail Tries to Tackle Inbox Clutter with Tabs

Google is launching a new Gmail Inbox with tab support. Tabs will automatically group mails based upon their source, and make it easier for you to find the mail that you want to read.

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Opera is suing its ex-employee for damages worth about $3.4 million for allegedly leaking trade secrets to Mozilla.

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Ebay India has published its annual census, which offers a quick look at the state of e-commerce in India.

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LG-M-Disk-Long-Lasting-DVD-Drive

LG’s new Super Multi DVD Writer can write M-Disc long lasting DVDs that have a shelf life of up to 1000 years.

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Microsoft Office 2013 is now available for the general public, with the biggest change being not in the product itself, but in how it is sold.

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piracy

Antigua Government is planning to open up a music, movie, and software download portal that will offer pirated material to mark its protest against US violation of WTO order.

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tactus_t

Unlike most other touchscreen manufacturers of the day, Tactus isn’t attempting to compete with resolution, pixel density, vibrancy etc. The distinguishing feature of the Tactus touchscreen is its ability to morph into a keyboard.

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Google Music users no longer have to upload their music library before being able to access it through the cloud. The newly introduced song match feature will index their media library and unlock the respective tracks in the cloud.

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It’s been just about a month since Windows 8 was released, but Microsoft is already hard at work on its successor. Of course, this isn’t really surprising. However, what is surprising is that Microsoft might be gearing up to launch Windows 8′s successor as early as next year.

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Windows 8 is not the new Vista. The new Windows has managed to sell 40 million units in the first month itself.

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While usual suspects like Facebook, Google, YouTube, Wikipedia, and Yahoo continued to be favorites among Indian users, news and ecommerce websites experienced strong increase in popularity.

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Kim Dotcom has revealed that he is working on Mega, which will be a cyber-locker like Megaupload, but will work around the legal pitfalls that burnt the latter.

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After ditching trackers and torrents, The Pirate Bay is now dropping most of their servers and is opting for cloud hosting in an attempt to increase mobility and raid-proof themselves.

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