Microsoft Answers has got a new look and feel as well as a new name starting today. If you head to answers.microsoft.com, you would notice the clean white design, quite a change from the prominently green design before this, and a new name – Microsoft Community – integrating the new Microsoft logo.
Microsoft Answers is now Microsoft Community!
We’ve got a new name and a new look, but the Microsoft Community will continue to provide the same great questions and answers that you rely on to get the most out of your technology.
Microsoft Community are community-supported forums where Microsoft users and customer support agents from around the world connect to share ideas and solve problems. The site allows users to find answers, ask questions, and share their expertise. Users can submit their questions, and other users and agents post helpful replies and step-by-step instructions or add on to the common issues. The support agents moderate the discussions and mark useful replies as answers.
The community is structured in to eight categories based on products and technology: Hotmail, Messenger & SkyDrive, Internet Explorer, Office, Office for Mac. Virus and Malware, Windows, Windows Phone, and Zune.
While the design is neat and visually appealing, this looks like a quick rebranding exercise only. The URL is still answers.microsoft.com. At the moment, community.microsoft.com directs to Microsoft homepage and Microsoft may want to leverage the same. The categories are simply migrated and there has been no effort to refresh the same. For example, ‘Hotmail’ is not replaced by ‘Outlook’ and the URL of this category says ‘windowslive’. Ouch!