Apple not only announced a new iPhone last week, but also updated its AppleCare program for iPhone. AppleCare+ for iPhone is a new extended warranty service that combines tech support, software support, and the company’s first accidental plan. Earlier, AppleCare used to be offered for $69, but the new $99 AppleCare+ for iPhone replaces that program. AppleCare+ extends an iPhone’s repair coverage and technical support to two years from the original purchase date but also adds coverage for up to two incidents of accidental damage due to an owner’s poor handling of the device.
Each accidental damage incident is subject to a $49 service fee (normally $199 or more for accidental damage repairs) and is available only for the iPhone and its included accessories. In addition, the company promises that customers taking advantage will receive either a new or refurbished iPhone.
Today, TUAW reports that earlier they had received numerous e-mails from Apple’s customers asking how to add the warranty to an existing order (since AppleCare+ had to be purchased with the iPhone 4S purchase), but no definitive answer was available. TUAW has received official word from Apple that if you did not get a chance to order AppleCare+ with your iPhone 4S or iPhone 4, Apple is extending the eligibility. The eligibility has been extended to November 14th.
Dear Apple Customer,
Thank you for your recent iPhone purchase at the Apple Online Store.
We would like to let you know that every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPhone extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee.
We noticed you weren’t given the opportunity to add AppleCare+ to your iPhone. If you would like to extend your coverage for only $99, please reply to this email.
Thank you for shopping with Apple.
Apple Online Store Team
On Monday, Apple had announced that it had received a record one-million pre-orders for the iPhone 4S in the first 24 hours of availability. One order of a black 32GB iPhone 4S with a side order of AppleCare+, please!