Online Home Tech Support with Comodo Cloud Scanner
By on July 23rd, 2010

[Windows all] Have you ever heard of a software company named Comodo? I first spotted them a few years ago, when they offered a free Firewall program. Even then, I knew it was a company worth watching. Each year, Comodo seems to be offering bigger and better security apps, and many of them are free for home users.

Here’s a peek at their free protection page:

comodo-free-products

As you can see, there isn’t much in the PC security field that they don’t cover. I’m sure that I could run a safe PC using only their free offerings.

The freebie I tried most recently is called Comodo Cloud Scanner. The description for this piece of software fooled me. Quote: Scan your PC to identify malware, junk files, registry errors and hidden processes. I assumed that it was simply a scanner that advised you about security risks and offered advice. I’ll show you what I ran into and why I was so surprised.

First I downloaded and installed the 10mb exe file. Here’s what the first screen looked like:

comodo-cloud-scan-01

I clicked the Scan Now button and waited while it cranked away. Here are the results I saw when it finished.

comodo-cloud-scan-02

Holy Cow! Over 3000 errors?

I was surprised and a bit aggravated. The last time I saw results like this was when I was testing out some suspected scamware at MyCleanPC. Any time I see extreme results like this, I always suspect that someone is trying very hard to sell me a solution I don’t need.

At the bottom of the scan results, was this little button.

comodo-help-me

I thought about this for a few minutes. I was still angry about the results. I looked through the details of the results and they really weren’t security problems as I’d define them. Most of it was browser cache files, junk registry entries and cookies. That really pissed me off, and I decided that I had to see what kind of help they’d offer.

I clicked on the Help Me button and waited for a live connection to one of the Comodo people. A pretty basic looking chat window finally popped up and I was connected to Chris in New Jersey. Below is the dialog (I’m the subscriber):

 

image

Well, that explained it all to me. The scan is simply a ploy to get you into their online help service. I’m kind of wondering what results I’d get if I had used the Comodo System Cleaner before I had scanned. That test will have to wait on another day.

Techie Buzz Verdict:

The scan that Comodo Cloud Scanner performs on your system is very likely quite good. However, I hate the way they label the findings as Errors and Problems. The so called errors and problems they found are the stuff that happens on your PC as a simple result of using it every day.

I will give them credit for this much; the LivePCSupport service that Comodo provided to me was professional and very timely. If you need a good remote help service, I don’t think you will find many others that are priced this low. Since Comodo offers all of those free security applications, I’m sure they know how to use them to help people. I can’t praise the online service because I haven’t really used it, however, I wouldn’t be afraid to recommend it to a newbie who could really benefit from it. Fifty bucks isn’t too much for most people. Especially if it saves them hours of frustration.

Techie Buzz Rating: Scanner: 2/5 (Poor) / Online Service: 3/5 (Good)

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Author: Clif Sipe Google Profile for Clif Sipe
Promoting Freeware and Free information since 2004. Owner of FreewareWiki.com with over 2000 pages of freebies. Please subscribe to my Google Feed or follow me on Twitter @clifnotes.

Clif Sipe has written and can be contacted at clif@techie-buzz.com.

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