Is Cyberdefender a Scam?
By on June 28th, 2010

no-go-ico On March 24, 2010, lawyers representing the Cyberdefender Corporation issued a ‘take-down’ notice to Allen Harkleroad. The take-down notice claims that Allen published false and potentially defamatory articlesabout their product and sales practices.

The Contenders:

Cyberdefender is advertised as an easy solution for PCs that are running slow or are infected with spyware or adware. You may have seen the television advertisements for MyCleanPC.com and DoubleMySpeed.com. Visits to both of those websites will prompt you to install Cyberdefender software. It looks like Cyberdefender is the owner of both of those sites.

Allen Harkleroad is a well known consumer advocate, who has taken on some pretty big names in business, such as Dell, AMD, ATI, UPS and FedEx, to name a few.

The Contention:

Allen claims that Cyberdefender is a scam and has posted several articles in his websites, supporting those claims. Here’s one of them:

Beware of MyCleanPC.com and DoubleMySpeed.com Same Scam, Same Company

Here is a copy of the legal take-down notice from Cyberdefender’s lawyers:

CyberDefender Corp, MyCleanPC, DoubleMySpeed and Catanese and Wells

At one point, Allen says that he:

I installed the MyCleanPC software on a fully patched Windows XP machine that I rarely used just to see what happen. Other than installing software I use nothing else had been installed and no software had been uninstalled on the machine. It does have anti virus software on it. The CyberDefender software found over 3,000errors on a machine that runs perfectly fine, never had software uninstalled and rarely was on the Internet.

I’ve heard others claim that Cyberdefender isn’t worth the asking price. I decided to try it myself. I used Microsoft Virtual PC, with a copy of the IE6 test virtual machine. This allows me to run a clean, new, fully patched copy of Windows XP. It doesn’t have anything installed on it, not even an anti-virus program. The advantage to using a virtual machine is that I don’t have to worry about messing up a real computer.

Below, I have created a short slide show, which gives the results of my simple test.

Go here if you can’t see the embedded slideshow.

Conclusion:

Let the buyer beware. If I see over 300 errors reported on a clean PC, I have serious doubts and would never buy the software.   What do you think about DoubleMySpeed and MyCleanPC? Would you buy them?


Tags: , , , , , ,
Author: Clif Sipe Google Profile for Clif Sipe
Promoting Freeware and Free information since 2004. Owner of FreewareWiki.com with over 2000 pages of freebies. Please subscribe to my Google Feed or follow me on Twitter @clifnotes.

Clif Sipe has written and can be contacted at clif@techie-buzz.com.
  • http://www.yahoo.com phoenix

    Hi!

    There are no doubts that Cyberdefender is a scam and I do not know what took people so long to realize that. I have worked for Cyberdefender and I know what it is (and plz I am not a disgruntled ex-employee) Despite the testimonies of a sucker here, named Ernie, I must tell you that it is completely fake and none of its products really do what they mean to do. But they do something else. Are you ready for it. First the so called Cyberdefender antivirus is actually a virus itself. The moment you install it on your computer, it would start downloading viruses and malware on your computer (don’t believe what you just read?) and when after spending some 50 odd dollars you can’t get rid of viruses and malwares it downloaded for you, where do you call? Cyberdefender Tech Support for help, where you would be convinced by a sales rep that your computer got infected with some deadly virus and your computer is gonna die ( I have myself heard a sales rep intimidating some naive customer that his computer would blast in next three days if he did not buy Cyberdefender Tech Support and other figments of their weird imagination) I was hired as a tech support and my heart would ache at such tormenting of poor customers but I had a job to do but whenever I attended an issue, I made sure that I compensated customer with the best support to my abilities. If I faced some difficult issue, I researched, discussed it with my tech buddies and gave satisfactory solution to the customers. It was going all right when the management, in order to fleece customers, ordered tech support agents to pitch in for the sale for incentives. Initially, it was voluntary but later on they started imposing this on us. They made sales a performance factor and showered incentives on people who could lie through their teeth and wheedle gullible people. I tried to hold on but it was too much for me to handle as they asked me to forget my work ethics and advised me against spending too much time on the call to fix issues. They wanted me to take as many as calls I could and wrap up my case at the cost of poor service. It meant customers calling for the same issue over and over again because every time they were taken for a ride by the agent in order to cut short the time on the call. They started hiring people who had no idea about computers and put them in the place of initially hired Tech Support Executives (as they came at higher cost). Therefore, I had no options other than leaving and work some other place where they needed someone who knew about computers and their issues and not some cheap sales person. What amazes me here that how the hell in the world BBB (Better Business Bureau) certified them as a trust able brand? This is the reason why they were able to net millions of people in there scam. You can call me disgruntled as I am but people like Ernie has probably got job to keep and he must have been making good money as well but if he listens to his heart and look upon what his company does, I am sure he would be able face the God when he dies. This is not business, this is called white-collar scam.

    • Just ducky

      The LA Business Journal (dead tree edition) is reporting today that CyberDefender’s CEO has resigned effective 8/1, that they have had a major layoff, and that they’d defaulted on their debt to Guthy-Renker, the company that makes and places those sleazy “MyCleanPC” ads that tell you that, if your email takes more than 3 seconds to load, you have a virus that will destroy your PC.

      It couldn’t happen to a more deserving group of serial Russian scammers. Guthy-Renker getting stiffed is just as deserved.

      It’s basically scareware to hook in low-information PC users and sell them a $300+ long-term support package, and then deliver as little as possible knowing they won’t be back (and with long queues designed to make sure they don’t come often, once the money has been collected).

      A person I know works for them (or did – don’t know after last week), and filled me in on the scam. Hi Ernie!

    • Ernie

      Phoenix, I highly doubt that you worked at Cyberdefender as anything but a janitor. You make no sense when you are describing Cyberdefender Software as a virus nor do you have proof. Cyberdefender was never a software company in the first place. They offered a SERVICE to people that needed their computers fixed. The customer had the choice to not use the antivirus that Cyberdefender provided and most of all the techs would recommend that it was uninstalled. We were their to service their computers to either dis-infect them, make them faster by optimizing them and anything else related to issues that they were having. I could only guess that you Pheonix were let go cause you could manage to do that if you even were working there. I was there and I was one of the techs that was working on the computers that customers had issues on. I saw everything first hand and YES they needed their computers fixed. These are people that DONT know anyone or can afford to take their computer to a local store to be fixed.

  • Calvin

    If ya want a good registery repair do yourself a favor and buy: Registery Mechanic by PC Tools. I have it and it did my older pc wonders and believe me it was a mess. Now since it’s time to renew I will buy for 3 pcs so I can start using it on my newer laptop.

  • Nom De Guerre

    I’m constantly “supporting” a colleague’s home computer that has this installed. Fake antivirus stuff gets past it, but legitimate stuff (like parts of vnc; I use CrossLoop, a vnc-based app to remote support this system) gets flagged (and quarantined!) all the time. Update: I convinced my colleague to switch to Microsoft Security Essentials for now. I’ll have him use it for a while and if he want’s something a bit more “robust”, recommend Bitdefender or NOD32.

  • Nom De Guerre

    I’m constantly “supporting” a colleague’s home computer that has this installed. Fake antivirus stuff gets past it, but legitimate stuff (like parts of vnc; I use CrossLoop, a vnc-based app to remote support this system) gets flagged (and quarantined!) all the time. Update: I convinced my colleague to switch to Microsoft Security Essentials for now. I’ll have him use it for a while and if he want’s something a bit more “robust”, recommend Bitdefender or NOD32.

  • CPUuser

    I agree with Allen’s test; in fact when you allow customer service to access your machine and show you how bad it is running (CPU usage 60-99%), they actually make it look bad so you buy the service. I determined this by saying no to them and checking my performance after they were gone and results were 4% to 25% even while surfing. DO NOT USE.

  • Mrs. Welch

    I bought a new computer and cancelled my subscription after 9 months They billed my credit card again 3 months later and the charge is now in dispute.

  • http://www.facebook.com/robert.beemer.5 Robert Beemer

    I JUST REALIZED CYBERDEFENDER IS AS SCAM AS IT SEEMS ONLY TO FIND THE SAME 11 THINGS TO QUARENTEEN. MY MICROSOFT SOFTWARE JUST FOUND 3 VIRUSES AFTER A CYBERDEFENDER VIRUS SCAN SAID ZERO. I GOT A TRIAL NORTON PROGRAM AND IT FOUND 137 ITEMS TO CHECK ON. IS THERE A CLASS ACTION SUIT I CAN JOIN IN ON?

  • http://www.facebook.com/robert.beemer.5 Robert Beemer

    I JUST REALIZED CYBERDEFENDER IS AS SCAM AS IT SEEMS ONLY TO FIND THE SAME 11 THINGS TO QUARENTEEN. MY MICROSOFT SOFTWARE JUST FOUND 3 VIRUSES AFTER A CYBERDEFENDER VIRUS SCAN SAID ZERO. I GOT A TRIAL NORTON PROGRAM AND IT FOUND 137 ITEMS TO CHECK ON. IS THERE A CLASS ACTION SUIT I CAN JOIN IN ON?

 
Copyright 2006-2012 Techie Buzz. All Rights Reserved. Our content may not be reproduced on other websites. Content Delivery by MaxCDN