In a blog post yesterday, Microsoft indicated that going forward there were two changes coming to Windows Phone updates: That they would put out an update which carriers could request, and that the weekly updates they used to post about the extent of deployment of the phone updates, were ending.
Needless to say, Windows Phone users and enthusiasts (including yours truly) did not like it. There was an uproar on twitter, as well as in the comments on the blog post, about how this was a regression. It was generally thought that Microsoft has in fact got push back from the carriers and OEMs who did not like being publicly held responsible for delayed updates to their customers.
However, Mary-Jo Foley says in a blog post today at ZDNet, that per Microsoft, it is business as usual. Greg Sullivan, Senior Product Manager with Windows Phone clarified in a phone call with Foley that nothing has changed as far as relationships with carriers is concerned. He said that carriers always had the choice of requesting an update to push to their customers’ phones. He also clarified that with the number of phones as well as carriers increasing, maintaining the detailed list of where the updates are per country, per carrier, per phone, would become unwieldy. As a result, they decided not to publish the granular updates anymore.
Personally, I understand both these points. In fact, as far as updates are concerned, we knew around the time of the initial launch that carriers had the right to skip one (and only one) update, and since all Windows Phone updates were cumulative, customers would get the older updates in the next cycle. Given that Windows Phone is going to expand in terms of markets served, carriers supporting it and OEMs building devices for it, I also completely understand that maintaining the list on a weekly basis would in fact be an extremely painful exercise.
The issue clearly then, is communication. Why were these two points not included in the original blog post? It would have helped put some color to the decision they made, rather than create unnecessary angst among the public and lead to irresponsible speculation about the actual cause of the change.
While I do understand these points, I am still absolutely not ok with the lack of understanding where my update is, and how responsible my carrier is about getting me the latest fixes. Given that the carriers have absolutely no interest in putting more time and effort in servicing customers within contract, I am going to assume they are guilty until they prove themselves innocent.
AT&T, are you listening? Man up, and send the updates out to us. Yes, that includes the earliest adopters on 1st generation phones like Samsung Focus.