The Apple iPhone 4 conference just got over, and Steve Jobs admitted the iPhone 4 Antennagateissue. The conference started in quite a surprising way with the iPhone 4 antenna song. After this Steve boasted about the huge success of the iPhone 4. He said that Apple managed to sell 3,000,000 iPhone 4’s in less than 3 weeks. Along with this, he said that the iPhone 4 has the highest customer satisfaction. Steve then moved on to say that Apple started working on the Antennagateissue when lot of users started complaining about it. He said that Phones aren’t perfectand every phone drops network when gripped in a certain way.
Steve backed up his claim by demonstrating the Death gripon many of the popular handsets like the BlackBerry Bold 9700, HTC Droid Eris, and the Samsung Omnia II. All the phones dropped down the signal level to 0 or 1 bars when the death gripwas applied on them. Steve then said that if the Xspot on the iPhone 4 gets covered then the handset will drop network to a certain extent. He also said that the wrong signal calculation algorithm made things worse.
Steve then boasted that Apple has invested over $100 million on their 17 anechoic chambers/antenna labs. He said that Apple hopes to contribute to this Antennagateissue from which all the smartphones suffer. Steve then moved on to quote some data from the AppleCare. According to AppleCare data, only 0.55% of the total iPhone 4 owners called Apple/AT&T for the poor network reception issue. Also, according to the data the iPhone 4 return rate is 1.7%, which is a less than one-third of the iPhone 3GS’ 6% return rate.
Steve then said, referring to the AppleCare data, that even though the iPhone 4 has a better antenna the phone drops more calls than the iPhone 3GS. How much additional calls does the iPhone 4 drop compared to iPhone 3GS, you ask? Well it’s less than 1 per hundred calls.
After giving a quick overview of what he said above, Steve said that only a small portion of the iPhone 4 owners were affected by the iPhone 4 reception issues. To make them happy, Apple is going to offer “A free case for every iPhone 4 buyer.Users who have already got the iPhone 4 case will be given a refund by Apple. Also, Apple will be offering its users a choice of cases, instead of just one case. Sadly, this offer is valid only until September 30.
Steve also said that even after all this, if users are not happy with their iPhone 4, then they can return it back to Apple within 30 days. Steve then moved on to another problem of the iPhone 4 – the proximity sensor. He said that the next software update will fix the proximity sensor issue plaguing the iPhone 4. He also said that the white iPhone 4 will start shipping by the end of July.
In the end, Steve said that Apple will be launching the iPhone 4 in 17 more countries by the end of this month. Steve then also thanked all various Apple product owners, and said that Apple will always care for its users.
Image source – Engadget