RIM’s Response to Recent Service Outage; $100 Worth of Free Apps as Apology
By on October 17th, 2011

If there’s one thing you use your BlackBerry for, it’s games, right?

In response to the recent BlackBerry service outage, which left millions of users across the world with a completely useless device, RIM has apologized for the disruption and is attempting to win some confidence back. In a Press Release issued early this morning, Research in Motion announced they will be offering premium apps  to customers as an expression of appreciation. The short list of apps and games will be available later this week, and will stay “free” until the end of 2011. It’s about as free as the $40/month you pay your carrier for access to RIM’s proprietary backhaul.

Likely, you have a BlackBerry for enterprise use (because it’ll cost the company too much to drop the antiquated service), well RIM isn’t ignoring you either. Corporate enterprise customers will receive one month of free technical support. A whole 30 days of technical service tacked onto your existing ball-and-chain contract with RIM — free!

The complete selection of premium apps will become available to download at BlackBerry App World over a period of four weeks beginning Wednesday, October 19th.   The selections over this period will include the following (with more to come):

•  SIMS 3 – Electronic Arts
•  Bejeweled – Electronic Arts
•  N.O.V.A. – Gameloft
•  Texas Hold’em Poker 2 – Gameloft
•  Bubble Bash 2 – Gameloft
•  Photo Editor Ultimate – Ice Cold Apps
•  DriveSafe.ly Pro – iSpeech.org
•  iSpeech Translator Pro – iSpeech.org
•  Drive Safe.ly Enterprise – iSpeech.org
•  Nobex Radioâ„¢ Premium – Nobex
•  Shazam Encore – Shazam
•  Vlingo Plus: Virtual Assistant – Vlingo

RIM’s enterprise customers will also be offered one month of free Technical Support.   Current customers will be offered a complimentary one month extension of their existing Technical Support contract, and customers who do not currently have a Technical Support contract will be offered a one month trial of RIM’s BlackBerry Technical Support Services – Enhanced Support, free of charge.   Additional details about the program and information about how to register will be available at  www.blackberry.com/enterpriseoffer.

It’s a pretty unclear message that RIM is sending. “Our service was down for 3 days and you were left with a brick in your pocket, here are some free games to play (for when the service goes out again), and if you pay for the service, we’ll offer your free technical support (to tell you when the service goes out again)“.

It should also be noted that of the 12 listed apps that RIM will be offering customers, most of them  require  an active data connection to be of any use. You can’t use Shazam, Nobex Radio or the iSpeech applications without service.

So be sure to fire up AppWorld on your BlackBerry and grab those games before the service goes down again, we all know you can’t survive with BrickBreaker for another 3 days.

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Author: Simon LR

Simon LR has written and can be contacted at simon@techie-buzz.com.
 
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