LogMeIn has entered into a partnership with HTC for providing remote support to all future HTC Android device owners. All future HTC handsets will come pre-installed with LogMeIn Rescue so as to allow HTC customer care executives to take control over a user’s handset, and run some diagnostic tests on it so as to evaluate the cause of the problem.
“HTC is committed to providing the best and most personal customer experience in the mobile industry, from designing great products to delivering superior after-sales service and support,” said Simon Harper, VP of global customer experience at HTC. “We believe LogMeIn’s technology, team and vision are a great match for HTC and for our customers and will allow us to continue to create great experiences for our customers.”
For security reasons, HTC will deploy the LogMeIn Rescue applet on its handsets with the mobile operator’s consent and only when the user is on a call with a HTC customer care executive. This applet will give HTC customer care executives the ability to push common device and network settings and help in solving its customers problem.
These ‘future’ HTC handsets include the company’s recently announced One X, One S and the One V.