Most of us loath having to call the customer service department of large companies. And phone menus are in no small way responsible for this loathing. Most large companies have multi-level automated phone menus. Navigating through them is not only time consuming but also extremely annoying. If you live in US or Canada the good news is that a smart little start-up called Fonolo is trying to make things better.
Fonolo is building a database of customer service numbers for all the companies which employ phone menus. It has already mapped out the phone menus for many large companies like Dell, T-Mobile and Apple. Fonolo allows you to deep dial directly to the department you want. This means that you don’t have to listen to instructions like “Press 1 for Sales Support, Press 2 for Enterprise Sales Support and Press 3 for Financial Services”.
All you need to do is enter the name of the company, select the appropriate department and enter your phone number. Fonolo will dial the selected phone number, navigate to the desired menu and then call you. When you pick up your phone, you will be directly connected to your destination. Fonolo doesn’t stop here. As an added bonus, it allows registered users to record all customer service calls. It also keeps a detailed record of all the companies you have called and allows you to note particulars like the name of the customer service representative you spoke with and the details of the conversation. So, if you ever intend to lodge a complaint in the consumer court for shabby customer service, you will have all the proof you need.
Techie Buzz Verdict
Fonolo is a really cool service. The concept as well as execution is outstanding. The service is completely web based and doesn’t require installation of any additional software. The user interface is simple but efficient. The objective of this service is to make things simpler for you and it succeeds with flying colors. If you are looking to call customer care, do it the Fonolo way.
Techie Buzz Rating: 5/5 (Excellent)