I’m sure that the title may have shocked you, but this is seriously not an April Fool joke. Vodafone has started charging 50 paisa for 3 minutes, if you need any help from the customer care executive. Vodafone subscribers in all the telecom circles will have to pay a nominal charge for 50 paisa every time they call the customer care for any help or service related queries.
According to Telecom Talk, “The Government’s directive to telecom companies while giving out licences explicitly stated customer service calls should be TOLL-FREE. Telecom Regulatory Authority of India (TRAI) has not yet approved the companies request to charge subscribers for their calls to Customer Care.”
Earlier Airtel and Loop Mobile started charging their subscribers for calling customer care executives and now Vodafone also joined the bandwagon. Vodafone has always been known for providing excellent Customer Care service to their subscribers across India, but this decision may go against them.
Let’s wait till the Mobile Number Portability (MNP) is being implemented in India, after that we can easily find out the real winner of the telecom race.
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