Tata Docomo Launches Web Based Live Chat Customer Care

Tata Docomo has launched yet another first in the Indian telecom industry – Web Based Live Chat. This new web based Live Chat help feature from Tata Docomo enables both existing new subscribers to submit their query for a new connection by giving their details. After this, Users get a chat window and a customer service executive becomes available on line to resolve the query or issue in real time.

This Live Chat service from TATA Docomo is available 24×7 and lets users share files during the chat session.the chat service is powered by Talisma Chat. However the chat is not supported in Google Chrome browser.

You can directly launch the live chat window by clicking here or by going to the   Help website.

Here are a few screen shots which you can take a look at for yourself:

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Debjit does some excellent analysis of the Indian technology front and digital media news in India. He is passionate about all things Microsoft but loves open source too! Get in touch with him @dkd903