Google has opened an all new help centre at Hyderabad, India where Google’s support team will provide assistance to Google AdWords customers in person. This help center aims primarily at helping customers in four regional languages — Telugu, Tamil, Kannada and Malayalam. Google already has a similar help centre at Delhi where experts from Google help AdWords customers in Hindi and English. Google India also plans to set-up more such help centres for providing assistance in languages such as Gujarati, Bengali, Marathi and Oriya.
Google India also has more plans to educate small and medium enterprises about the benefits of online presence and using the web to generate business leads. Some of Google’s plans include:
- Conduct around 100 workshops and seminars across 25 cities in the country.
- Provide a free of cost programme, called Google Engage, which will offer training and support for businesses regarding Google AdWords and other Google products.
According to Sridhar Seshadri – India Head of Google’s Online Sales and Operations:
India has about 35 million small and medium enterprises out of which only one million have an online presence. We at Google want to help all the SMEs in the country and get them benefited by using our AdWords programme,