Last month, we reported that Gmail was being unbearably slow for a small subset of users. The problem came to our notice after Gabriel Weinberg, the founder of Duck Duck Go, complained about Gmail’s sluggishness.
It seems that Gmail problems are raring their ugly head once again. One of our commenters pointed out that Gmail has been practically inaccessible to some users for the past three days. According to this thread on Google’s official support forum, Gmail perpetually displays the “loading” prompt and fails to open any mail. Here is a typical description of the problem offered by changk05:
Also for me started after July 4th weekend. The problem remains despite 4 different computers with different versions of IE, and a mac as well. Installing Chrome did not work. Can’t open messages. Can’t forward messages from list view. Can’t get into settings. Please fix.
Although most of the affected users started encountering these problems after the 4rth July weekend, some users have been experiencing difficulties for more than a week. Let’s hope that Google will fix the issue for everyone, and having a famous blog is not a per-requisite for getting support from Google.
Update: Google has finally responded to the mounting complaints. Here is the response offered by a Google employee:
I am sorry that you are all experiencing this issue. We are working very hard to solve the problem, and I will update you as soon as I can.
While some of the workarounds do not work for everyone, they are worthwhile troubleshooting steps. If you have not yet tried any of the following workarounds, I suggest giving them a try.
1. Clear your cache and cookies (you can find instructions on how to do this in the referenced article)
2. Use the basic HTML version of Gmail by clicking on the link at the bottom of Gmail
3. Use another browser.
If these do not help fix your problem, you can try some of the other suggestions in this thread. In the meantime, please know that we are continuing to work towards solving this issue.
We have also posted this problem on our Known Issues page, where you can report that you are experiencing the issue.