More Gmail Problems: Never Stops Loading For Some Users

GmailLast month, we reported that Gmail was being unbearably slow for a small subset of users. The problem came to our notice after Gabriel Weinberg, the founder of Duck Duck Go, complained about Gmail’s sluggishness.

It seems that Gmail problems are raring their ugly head once again. One of our commenters pointed out that Gmail has been practically inaccessible to some users for the past three days. According to this thread on Google’s official support forum, Gmail perpetually displays the “loading” prompt and fails to open any mail. Here is a typical description of the problem offered by changk05:

Also for me started after July 4th weekend. The problem remains despite 4 different computers with different versions of IE, and a mac as well. Installing Chrome did not work. Can’t open messages. Can’t forward messages from list view. Can’t get into settings. Please fix.

Although most of the affected users started encountering these problems after the 4rth July weekend, some users have been experiencing difficulties for more than a week. Let’s hope that Google will fix the issue for everyone, and having a famous blog is not a per-requisite for getting support from Google.

Update: Google has finally responded to the mounting complaints. Here is the response offered by a Google employee:

I am sorry that you are all experiencing this issue. We are working very hard to solve the problem, and I will update you as soon as I can.

While some of the workarounds do not work for everyone, they are worthwhile troubleshooting steps. If you have not yet tried any of the following workarounds, I suggest giving them a try.

1. Clear your cache and cookies (you can find instructions on how to do this in the referenced article)
2. Use the basic HTML version of Gmail by clicking on the link at the bottom of Gmail
3. Use another browser.
If these do not help fix your problem, you can try some of the other suggestions in this thread. In the meantime, please know that we are continuing to work towards solving this issue.

We have also posted this problem on our Known Issues page, where you can report that you are experiencing the issue.

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Pallab De

Pallab De is a blogger from India who has a soft spot for anything techie. He loves trying out new software and spends most of his day breaking and fixing his PC. Pallab loves participating in the social web; he has been active in technology forums since he was a teenager and is an active user of both twitter (@indyan) and facebook .

  • Dan

    THIS STORY….Google customer service sucks….

    They cannot even run a simple mail email service?

    Is being way "Under-Reported"!!!!!!!

    Its WED….Still cannot access email…



  • Solution

    I had the same problem. I can change folders, but whenever I would try and click an email to read, it would sit on loading and never actually load. I could not even change to standard view, as this option disappeared. This was the solution I was able to find and now all my mail is accessible again:

    Follow these steps:

    1. Go to
    2. Click on Gmail Labs on the right hand side

    3. Login with your Gmail username and password

    4. If you have a category that reads Enabled Labs, then disable Undo Send

    5. If you don't have a category that reads Enabled Labs, then under the section that reads Available Labs, scroll down until you see the option for Undo Send (it is arranged alphabetically), and enable it.

    6. Click the button that reads Save Changes

    That should do it. Good luck!

  • Ridiculous

    Solution…. Unfortunately, your solution does not work for 95% of the people having this problem. For the record, I altered nothing to my computer or my service and this started happening. It now happens on any computer I try and any browser. This is a major fail by google!

  • irked gmailer

    That solution doesn't work for most. Thousands of people have not been able to compose or read their GMail for over a week now.

  • Dale

    it shows 'Loading' for hours :(

  • Dan


    Looks like they got it fixed today…my account is now oping emails.

    7 days….

    I CANNOT believe that this has NOT had huge press….its a big deal!

    Thousands if not millions affected…

    Makes NO sense….

    Peace to all…. I hope your accounts are now working, with Googles 1999 workarounds…

    7 Days…no comment from them….what are turning into Ms?….LOL

  • Vin

    It is October 2010 and I still can’t access my GMail.

  • notageek1

    I have an established (personal) gmail account and just created a new (business) gmail account. I can only access the personal, and keep getting an “invalid” message when trying to access the new business account. What am I doing wrong?

  • JJ

    I’ve never had this problem before. I’m not changing anything on my computer. Nada.


  • Anila

    More than two months since the last person commented and the problem has still not been fixed. Gmail was super slow the past few weeks and here we go again today – the login page does not even load!!!

    I depend on my gmail account to be fast and reliable (I’m submitting job applications every day) and it is extremely unreliable to depend on gmail for communication.

    Might be wiser to open a yahoo account now and start all the extra work to inform people of the change in address.

  • sachin

    I want open email I. D. so many error problems.
    so I am want freely work in my email I.D.