Today is 1/7/2010, I bought the DataJack 3 days ago and so far….I’m disillusioned. I unpacked it, connected the air card and installed the software with out a problem. Athe mandatory reboot and initiate the “Global Trotter Connect”(software to connect air card and begin surfing), I was immediatly amazed how this product transported me back in time when dial-up was first a hit. I was amazed that I spent $158.00 dollars on a dial-up connection. Maannn….I was pisst but tried to calm myself and persuading myself that it is not the DataJack service but my daughter’s brand new Lenovo netebook with windows 7 Installed. I tied to comfort myself by thinking that the atom processors and 1gig of memory wasn’t sufficient for the “download speeds advertised” I now think how stupid of me to think a brand new computer would be the problem. Called tech support and the “Samuel” advised that that I should move around the house to see if the bar strength would increase but no dice. I walked outside to the front lawn as I was troubleshooting with Samuel as he suggested to move around the house, tried different browsers and sites for a quicker webpage download but no dice. He jotted down my number and said he will call back and see if he can figure something out. We exchanged information and hung up. I decided to try the air card on a Vista and XP just to try my luck but…….you guessed it, no dice. Samuel called back and said that try my air card between the hours of 7:30 and 8pm to see if I see a change. I said., OK but if there is a change and get the advertised speeds as mentioned on the Datajack website, does it mean I can only use the service off-peak house? He silence grew and responded with..” I know what you but if the service does not work than we will gladly refund you the cost for device and a month service, minus a $15.00 dollar restocking fee. I was like…hmmm.. I asked him, “so you are charging a restocking fee for a service that does not do what it advertises, actually nearly what it advertises and I have to pay you to restock the product? He sounded a bit nervous but replied ” I can talk to my manager and see if he’ll waive the $15.00 restocking fee…

Some things do sound better in theory. I’m going to try the 7:30-8pm crap and see if it work….but see myself returning the product. The idea is great of unlimited download, but it is still in the works.

It is now 7:44 pm…..same dial up speed.

Damn…

This article really needs to be updated. At the time of this comment, Datajack is capped at 5gb, and any overage is billed at 2cents per mb, or about $20 a gig. You REALLY have to scour the fine print to find any mention of the cap! The modem is offered at only $69.99 now, which is really good. There still is no contract required…but that doggone 5gb limit makes them useless as far as I am concerned!