The Premium Service Engineers, or PSEs, are Ubuntu experts who can provide more personalized service to Enterprises. These engineers will be trained to handle not only simple everyday issues faced by large enterprises, but also some of the complex ones like heavy load, complex architectures and other non-standard environments. Furthermore, Ubuntu claims these issues will be dealt with fast!
Some of the obvious benefits that enterprises will receive with this arrangement is having a “virtual team member” to deal with these issues, a one-point contact for suggesting and guiding the organization with tailored needs, a direct access to the developers and engineers working on the core softwares (and possibly also with upstream developers).
The PSEs will also guide the organization with it’s Ubuntu deployment strategies with respect to future releases, advise on updates, etc.
More information and service brochure for PSEs can be seen here.
For a rumored $50K a year, having a Ubuntu expert on your team without actually having the overhead of hiring one, this is one sweet deal.
With Ubuntu’s eleventh release, code-named Karmic Koala or Ubuntu 9.10, scheduled for October 29 th of this year, Canonical is getting increasingly better at competing with biggies like Apple and Microsoft.