All posts by Help Desk Staff

Help Desk staff handle all user queries and help desk related questions and answers. Please feel free to contact our Help Desk staff if you have any questions or require any help.

How To Open or Play MKV Files?

MKV files are video files which are similar to AVI and MOV formats and supports several different types of audio and video codecs. The MKV file format is an acronym for Matroska Video File.

If you have recently downloaded a MKV file, you might not be able to open it with Windows Media Player. However, there are several other free video players which will allow you to watch movies that have an MKV extension.

Also Read: Ultimate List Of Tools To Organize Your Digital Life

In order to watch videos with the .MKV file extension, you should download the VLC player or DivX Player. You can download the above players from the following links:

Once you have downloaded and installed the software, you can then just double click on the MKV file and open it or use the “File -> Open” dialog provided by these players to browse and open your MKV file.

Hope this answers your question. Enjoy your video.

How To Download Facebook Videos

Many of your friends might be updating their status with videos or uploading new videos to their profiles everyday. However, there is no easy way to download the videos that your friends upload on Facebook to your PC.

If your friend has uploaded a video, you can easily use some of the tools to download YouTube videos to PC or Mac or tools to Download YouTube videos to Ubuntu, save those YouTube videos as MP3 files or even Download YouTube HD videos. However, what about Facebook Videos?

Well, don’t worry. There is an easy and simple way to download Facebook videos too to your PC or Mac. Just follow the steps below to download a Facebook Video to your PC or Mac.

Copy Facebook Video URL

Step 1: Firstly, you will have to get the link of the Facebook Video. To do that, just right click on the name of the video and copy the link address. The menu items might be different for different browsers, but you have to click on the option which says “Copy Link Address” in all of them as shown above.

Step 2: Once you have copied the link, go to the website http://www.downfacebook.com/ and paste the video URL in the textbox provided and click on the “Download Video” button. Please note that Facebook has updated their URL and it looks something like http://www.facebook.com/photo.php?v=115607558525777 now and it should work on the Down Facebook website.

Facebook Download Video Warning

Step 3: Once you click on the button you might be prompted with a Java alert box as shown above, just click the “Run” button on the alert and you will see a link to download the video.

download_facebook_video

Step 4: To download the Facebook Video to your PC, Mac or Linux machine, just right click on the “Download Video in MP4″ link and select the “Save Linked Content As” from the options. That’s it, you can now save the downloaded Facebook Video on your PC and watch it whenever you want.

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How To Extract ISO Files or IMG Files

In the past, we had written a guide on How To Open ISO Files, however, we have been receiving a lot of questions of late on how can a user extract or play an ISO or IMG file.

Both ISO files and IMG files are compressed folders like zip or RAR files which can directly be burned to a CD or DVD. However, since they are plain archive files you can also extract them to your local disk or mount ISO files as CD/DVD drives.

Extract ISO Files

If you are looking to extract ISO files, you can either use WinRAR software or choose to use the open source software called 7Zip. Once you have downloaded the 7zip software, just right click on the ISO file and then select the "Extract files" option from the menu to extract the contents of the ISO file to your disk.

How To Activate Office 2010

Recently, we were asked by a user on how to activate on their PC. Office 2010 activation is a simple process and you can get it done automatically when you enter your Office 2010 product key, however, if you missed out on that, you can also activate Office 2010 separately.

Also Read: How To Extract Microsoft Office 2010 Product Key

Users can activate their Office 2010 installation using various methods as per their convenience. The most easiest way is to Activate Office 2010 over the Internet. Using the internet method is basically very fast and almost immediate.

Microsoft help states that:

The Activation Wizard automatically contacts the Microsoft licensing servers through your Internet connection. If you are using a valid Product Key that has not already been used for the allowed number of installations, your product is activated immediately

When you activate through the Internet, your product ID (derived from the installation Product Key) is sent to Microsoft. A response (the confirmation ID) is sent back to your computer to activate your product. If you choose to activate your product through the Internet and you are not already connected, the wizard alerts you that there is no connection.

You can also activate Microsoft Office using telephone. In this case you will have to go through a series of steps on the phone and follow them to activate your product.

You can telephone an Activation Center and activate your product with the help of a customer service representative.

However, the numbers you have to call will be given to you by the Activate by telephone wizard on your computer because there are several service centers across the world and you will be shown a local number which can be used to activate your product.

You will find some valuable information on activating your Office 2010 product over the phone at this link.

Don’t Forget to Check Out Some Free Alternatives for Microsoft Office And Tips and Tricks for Office

How To Remove/Uninstall Apps in Android

is one of the biggest platforms in the world and has tons of useful apps in the Market. However, there are times when you might not want to use an app anymore because it does not fit your expectations or due to some other reasons.

Android

Uninstalling apps on iPhone and iPod Touch is pretty straightforward. However, to uninstall or remove apps on Android, you will have to go through an extra step.

If you are looking to uninstall or remove apps from Android, follow the steps listed below.

Step 1:  Go to Settings -> Applications and then click on the Manage applications option.

Step 2: Click on the application you want to remove and then click on the "Uninstall" button on the next screen.

On the next screen confirm that you want to remove the application and the application will be removed from your Android device. If you want to reinstall the same app again, you can just go to http://market.android.com and then install it remotely on your device from the web interface or browse the market on your device to install the app.

What are .KMP/.KSF Files? How to Open .KMP/.KSF Files?

Quite recently we got a new Help Desk question where someone asked us about a new file type they had downloaded but could not open. The file had a extension of .KMP and it was the first time they had seen it.

Files with KMP extensions are basically audio files which contain 8 or 16 bit format. The KMP file extension does not contain any audio but references another file format called .KSF which contain waveforms.

KMP file formats are primarily used by Trion and Trinity workstations which are similar to keyboards and are used to create digital music. The KMP file contains data recorded using a Kong synthesizer.

You will information information on how KMP files are created by visiting http://www.korg.com/. To open a .KMP file or .KSF file, you can use a software called Awave Studio which can be downloaded from http://www.fmjsoft.com/awavestudio.html

If you have any future Help Desk questions, please feel free to ask us in our Techie Buzz Forums or by using the contact us form on the website and we will try out best to answer it.

Further References: http://www.fileinfo.com/extension/kmp

What Is Giraffic.exe and GirafficWatchdog.exe?

If you have recently been to your task manager and seen some weird tasks like Giraffic.exe or GirafficWatchdog.exe you might have been a little surprised. However, don’t panic those files are not some virus.

Giraffic is a video streaming company which accelerates the distribution of On-demand video to PCs. The company’s website at http://www.giraffic.com has this to say.

The Giraffic Video Accelerator is the Next Generation Fully Distributed Video-on-Demand Streaming Acceleration Technology, enabling online content providers to deliver High Definition VoD and other rich media, regardless of content popularity, or the geographical location of the end user, and at negligible bandwidth costs.

Rest assured the Giraffic.exe and GirafficWatchdog.exe are not viruses and are legitimate executable which are there to help you watch video without buffering.

If you have any other related queries or questions, please feel free to contact us or leave a question for us in the Techie Buzz forums.