Last night, we reported that the Apple Online Store had gone down with a new look. The famous “We’ll be back” sticky note was replaced with a new graphic.
After the store came back online, it appears that the company has improved its sales chat support for those looking to purchase an Apple product. Online chat for individual products have been available on Apple’s website for a while now, but the changes have introduced a new chat window with a more modern appearance. Online sales chat is available only during certain times of the day and dependent on the availability of chat agents.
Interestingly, MacMagazine.com.br points out that Apple appears to be using its Brazilian store as a test market for even further improvements. Turns out, Apple is testing a screen sharing feature in the Brazil store. It allows sales specialists to share their screens with potential customers to help walk them through a product’s features.
The report indicates that the screen sharing virtual tour feature is limited to the iPad 2 for the time being, but Apple does have plans to extend it across its product lines.