I love my recently purchased iPhone 4S. However, I do have a complaint, and that’s battery life. Battery life of the iPhone 4S sucks. Period. In fact, it just isn’t me who’s complaining. Thankfully, Apple has responded to complaints of battery life issues with the iPhone 4S.
Today, a new report from The Guardian reveals that one user said that he was contacted by Apple regarding poor battery life, and was asked to install a monitoring program on his phone. Using this program, Apple engineers hope to be able to use the diagnostics to determine what is causing shorter battery life for some users. The report suggested that the problems are far “unexplained”. The user noted a battery drain of 10% per hour even in standby mode. In addition, he was able to replicate the issue with all features such as Siri and location services turned off, and even on a relatively clean phone with no apps installed, suggesting that the battery drain was coming from a core functionality on the device.
A senior engineer at Apple contacted the person who wrote a post online, and indicated that the company was contacting users to resolve the problem. Unfortunately, the representative at Apple also allegedly admitted that the company isn’t “close to finding a fix.” Even though the company isn’t close to finding a fix, I’m glad they are working on it. This shows they care about their customers unlike some other companies. (*cough*Google*cough*)
“I then got a call from a senior [Apple] engineer who said he had read my post and was ‘reaching out’ to users for data and admitted this was an issue (and that they aren’t close to finding a fix!) and asked lots of questions about my usage and then asked if he could install the file below and that he would call back the day after to retrieve the info. I extracted the file from my Mac after a sync and emailed it to him. He was incredibly helpful and apologetic in the typical Apple way!”
I guess, in a way, iPhone 4S owners shouldn’t be complaining because a fix is on the way. If this was an Android, such an issue would have never got fixed.